Returns & Exchanges

Effective April 28, 2016

We want you to be 100% satisfied with your purchase from our shop. Before placing an order, we recommend carefully reviewing the item you wish to purchase. If you would like additional information before ordering, please contact us at team@rootnramble.com.

If for any reason you are not completely satisfied with your purchase, send it round-trip within 30 days of receipt for an exchange or a full refund. Items must have original tags attached and be returned in their original condition. That means unworn and unwashed. Refunds will be credited to the original form of payment. Keep in mind, our 100% recycled and recyclable poly mailer is designed with two adhesive strips to help make returns more convenient for our customers. Return shipping costs are the responsibility of the customer. Gift cards are non-returnable.

HOW TO RETURN AN ITEM

1. Download and print a Returns Form. Grab one here.

2. Once your form is filled out, pack it in our handy poly mailer with the merchandise you wish to return, apply postage and ship it back to us for an exchange, reorder or refund. All requests will be processed within one to three business days upon receipt of your package in Richmond, VA. Please allow 10–15 days for any credit card adjustments to appear.

3. Ship your package to our mailing address, listed below.

If your returned item arrives to us in a damaged condition, we will not be able to provide you a refund, but will contact you with pictures of the damage to help you claim a refund from the shipping company. 

REFUNDS

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another, be it similar or not. Items returned for a refund must have original tags attached and be returned in their original condition. That means unworn and unwashed. 

If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

Products purchased using a Root & Ramble Gift Card will be refunded to you as a Root & Ramble Gift Card, by email.

Only regular priced items may be refunded; sale items cannot be refunded or returned. Refunds are processed based on applicable product and tax charges. Return shipping costs are not refundable. Gift cards are non-returnable.

EXCHANGES

Exchanges are processed as refunds. Goods must be postmarked for the return trip to us within 30 days of receipt. If you need to send back an item for a different size or color, or for a different item, process the item as a return and proceed to the appropriate product page on RootnRamble.com to order the corrected item. 

Item exchanges are subject to in-store product availability. We recommend you check in-stock availability by locating the product on our RootnRamble.com shop.

To return an item for exchange, follow the “How to Return An Item” instructions above. Items must have original tags attached and be returned to us in their original, unwashed and unworn condition. Return shipping costs are the responsibility of the customer. Keep in mind, we ship our products in 100% recycled and recyclable poly mailers designed with two adhesive strips to help make returns more convenient for our customers.

After we receive your returned item, we will examine its condition and notify you of the refund price applied to the original method of payment and email you confirmation that the return process is completed. Then, you can place your new order for a different size or color, or for another item on our website.

SHIPPING

Shipping costs are non-refundable. If you are due a refund for a returned item, the shipping cost will be deducted from your refund.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee we will receive your returned item.

 

Have a question about Returns or Exchanges? We're happy to help. Just contact us at team@rootnramble.com. Our support team hours are Monday–Friday 9:00 a.m.–5:00 p.m. (US EST).
 
 OUR MAILING ADDRESS
Root & Ramble, Attn: RETURNS, 3633 Darbytown Ct., Richmond, VA 23231

Root & Ramble reserves the right to amend the Returns, Refunds and Exchanges Policies at any time by posting the amended terms on this page.

SIZE CHART

We want our shirts to pair perfectly with your rambling lifestyle

MEN'S TEES

Our men's tees are slim-fitting. That means they'll follow your body's natural curves. If you prefer a looser fitting t-shirt, or if you have a larger build, order a size up. If you plan to launder your tee in warm water or use a dryer, order a size up. If you're in-between two sizes, order the larger size. If you have a slender build, roll with your normal size.

MEN'S T-SHIRT SIZE CHEST SIZE
XS  Extra Small
31–34"
S  Small
35–37"
M  Medium
38–41"
L  Large
42–45"
XL  Extra Large
46–49"
2XL  Double Extra Large
50–53"

 

WOMEN'S TEES

Our women's tees run small. They offer a super slim-fitting, feminine fit and longer body length. That means they'll follow your body's natural curves. If you prefer a looser fitting t-shirt, or if you have a larger build, order a size up. If you plan to launder your women's tee in warm water or use a dryer, order a size up. If you're in-between two sizes, order the larger size. If you have a slender build, roll with your normal size.

WOMEN'S TEE SIZE CHEST WIDTH FITS SIZE
S  Small
16" 2–4
M  Medium 16 3/4" 6–8
L  Large 17 3/4" 8–10
XL  Extra Large 18 3/4" 10–14
2XL  Double Extra Large 19 3/4" 14–18