Shirts

What apparel brand do you print on?
Root & Ramble grow wear is screen printed on BELLA+CANVAS apparel.

What type of printing process do you use?
We print with PVC-free, water-based and discharge inks only. No plastisol here. The prints are super soft and feel like part of the fabric because the ink soaks into the fabric rather than sitting on top. Our ink manufacturer is an advocate of environmentally friendly practices, and because our printer uses and disposes of inks in a responsible manner, this printing process is a particularly good choice for the green-minded supporters of our brand.

Does your apparel shrink?
Yes. Our t-shirts shrink approximately 8%, the industry standard. For information on how to be paired with the perfectly sized shirt, please view our size chart

How should I care for my Root & Ramble t-shirt?
If you prefer minimal shrinkage, we recommend washing your Root & Ramble garment inside out in cold water and hanging it to dry. Do not bleach, tumble dry, iron or dry clean. If for any reason you want or need to seriously shrink your shirt, you can wash it in hot water and toss it in the dryer on a high heat setting.

 

Ordering

Why was my order declined?
Normally, customers are declined due to a mismatch of address information. If the billing address you entered does not match the address on file with your card-issuing bank, the transaction may be declined. Please double check the address on file with your card issuer and make sure the correct information is entered into the billing address field. If you are certain the address information is correct, please make sure the card number, expiration date and security code were entered properly. If you continue to experience problems placing an online order, we can help. Just email us at team@rootnramble.com. Our support team hours are Monday–Friday 9:00 a.m.–5:00 p.m. (US EST).

I need a refund. How does that work?
If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. For Virginia orders, any sales tax applied to the item(s) being refunded, will also be refunded. Please keep in mind, we do not cover return shipping costs.

How can I check on the status of my return or exchange?
Just email our support team by using the contact form here.

Do you sell gift cards?
Yes, we do. You can purchase a Root & Ramble gift card here.

I need to cancel my order. What should I do?
Email us immediately at team@rootnramble.com. We will stop the processing of your order once you have notified us of your intent to cancel. If you already paid for your order, you will receive a refund for the full amount, provided it has not already shipped. If you paid by credit card or PayPal, our ordering system will not allow an immediate refund until at least one day has passed from the placement of the order, as the funds have not yet been officially collected. Therefore, it can take several days from the cancellation of the order before you actually see the refund return to your card or account.

Do I have to pay sales tax?
Residents of Virginia must pay a 5.5% sales tax. Virginia businesses requesting tax-exempt status are not required to pay sales tax. If you are a resident or business located outside of Virginia, you are not currently required to pay sales tax.

Do you offer wholesale pricing?
Yes, we do. For more information, please contact us. Be sure to include a description of your business/company/shop.

 

Shipping

How much will it cost to ship my order?
We offer a variety of shipping options for both domestic and international customers. The cost of each option is dependent on the products in your order and the shipping destination. The cost of shipping to your location will be generated after you input all of your shipping information on the Check Out page.

When can I expect to receive my goods?
Online orders are generally shipped within 2 business days after the order is processed (barring unforeseen circumstances that may disrupt normal business operations). Notifications and tracking information will be sent via email as soon as your package is shipped. The time your order takes to ship depends on the shipping method you select. Please see Shipping & Delivery for estimated shipping timeframes. If you are placing an international order, allow additional time for export travel and customs processing. Transit days are Monday–Friday with the exception of holidays. Our support team hours are 9:00 a.m.–5:00 p.m. (US EST). If you have any questions or issues regarding your package, we're glad to help. Just email us at team@rootnramble.com.

Do you ship internationally?
Yes, we ship to nearly every country on the planet. You'll find information on international orders here.

 

 Have a question about our products or services? Contact our support team now.
SIZE CHART

We want our shirts to pair perfectly with your rambling lifestyle

MEN'S TEES

Our men's tees are slim-fitting. That means they'll follow your body's natural curves. If you prefer a looser fitting t-shirt, or if you have a larger build, order a size up. If you plan to launder your tee in warm water or use a dryer, order a size up. If you're in-between two sizes, order the larger size. If you have a slender build, roll with your normal size.

MEN'S T-SHIRT SIZE CHEST SIZE
XS  Extra Small
31–34"
S  Small
35–37"
M  Medium
38–41"
L  Large
42–45"
XL  Extra Large
46–49"
2XL  Double Extra Large
50–53"

 

WOMEN'S TEES

Our women's tees run small. They offer a super slim-fitting, feminine fit and longer body length. That means they'll follow your body's natural curves. If you prefer a looser fitting t-shirt, or if you have a larger build, order a size up. If you plan to launder your women's tee in warm water or use a dryer, order a size up. If you're in-between two sizes, order the larger size. If you have a slender build, roll with your normal size.

WOMEN'S TEE SIZE CHEST WIDTH FITS SIZE
S  Small
16" 2–4
M  Medium 16 3/4" 6–8
L  Large 17 3/4" 8–10
XL  Extra Large 18 3/4" 10–14
2XL  Double Extra Large 19 3/4" 14–18